This Policy may be updated from time to time. We encourage you to check back periodically for updates.
Last Updated: January 29, 2024
FREE SHIPPING & HANDLING
We offer free standard shipping within the 48 contiguous US and Hawaii and Alaska on orders of $50.00 or more.
PROCESSING & SHIPPING TIME
If order is under $50, the flat rate shipping is $9.
The estimated delivery time is within 3 - 5 business days. This includes processing and carrier transit time.
We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.
With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are typically processed within 1 business day from when the order was placed.
Once an order has been processed and shipped, it typically takes 3-5 business days to arrive, depending on the destination being shipped. Sunday deliveries are subject to the courier standard terms. We are not responsible for any delays in shipping caused by transportation delays, severe weather, or other circumstances out of our control.
Our warehouse is closed and will not be shipping on the following holidays:
New Year’s Day
Christmas Day
Thanksgiving and day after
Independence Day
Labor Day
Memorial Day
TRACKING YOUR ORDER
You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.
WHERE DO WE SHIP?
We currently ship to the 48 contiguous United States, and Hawaii and Alaska. We cannot ship to P.O. boxes or APO/FPOs at this time. Unfortunately, we do not ship internationally at this time nor do we ship to freight forwarders’ addresses. Any orders completed using a freight forwarder is not eligible for returns or exchanges for any reason. We reserve the right to cancel all orders shipping internationally or to a freight forwarder.
RETURN FOR REFUND OR EXCHANGE
We accept returns on unopened regularly priced items within 30 days of your original purchase date. Please note that you are responsible for shipping costs and the safe return of merchandise and handling fee if needed.
We will deduct the shipping cost from the total refund price. In addition, we are not refunding original shipping cost you paid to purchase the product.
In the case of damages, missing items or incorrect items received, we require a photo or photos depicting the issue. Email this information along with your order number to info@myrosybeauty.com for return inquires. If you do not provide a photo that clearly shows the issue, we reserve the right to deny your return or refund.
If you'd to start the return process, please click here.
Unless a shipping error was made by MyRosy, we are unable to refund your original shipping costs, if applicable. Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping.
We do not currently offer exchanges. If you'd like to exchange a product for a different product, you'll need to process a return and place an order for the new product. We do not cover the cost of shipping back the product unless the exchange is due to a qualifying damage or warehouse error. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.
To complete your return, we require a receipt or proof of purchase from MyRosyBeauty.com. Products purchased from any other retailers including other e-commerce sites may not be returned to MyRosyBeauty.com even if they are MyRosy branded products.
SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS
If you'd to start the return process, please click here.
Once your return is approved, you will be provided a return label. Please note the cost of the return label plus any applicable disposal fees will be deducted from your refund amount and listed as "handling fee".
Your return should be in its original packaging and original shipping box (if available). Otherwise, pack your return in a well-padded box to prevent damage in transit. Returns of product boxes without product inside will not be accepted.
TIME TO RETURN
If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus the original shipping costs, and return shipping and handling fees. However, if more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of MyRosyBeauty.com.
You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 3 business days. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.
If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.
SALE ITEMS
All sale or discontinued items are final sales and cannot be returned, this does not include any products purchased using a promotional code or coupon code. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of MyRosyBeauty.com.
